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Care Opinion

Physiotherapy

Posted By wezengc47

"Physiotherapy"

About: St John of God Midland Hospital / Allied Health and Outpatient Department

(as the patient),

I recently had total hip surgery several months ago, followed by group physiotherapy.  I was placed under Miriam a very pleasant person, very good at explaining everything, showing you what to do & making sure you do it properly.  I think you should make sure you keep her she is wonderful.  I was lucky enough to have her 3 years ago for the same treatment.

This time Miriam was sent to another part of the hospital & another physiotherapist replaced her.  What a complete contrast. In my opinion, it was a waste of time driving to the hospital for a 5 or if lucky a 10-minute check-up.  I felt it was no check-up at all, no help. Please I believe it really was a waste of time being put under this other physiotherapist.

But whatever you do, I ask that you keep Miriam forever, she is excellent. 10 out of 10.

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Responses

Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland 2 years ago
Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland

Submitted on 15/12/2021 at 1:00 PM
Published on Care Opinion at 1:49 PM

Hello wezengc47,

Thank you for letting us know about you recent experience with the Physiotherapy team at St John of God Midland Public and Private Hospitals. It was fantastic to hear that caregiver Miriam provided a great service which you rated as 10 out of 10.

Your kind words have been sent to the Physiotherapy Manager and will be shared with Miriam. She has let me know she would be happy to speak with you regarding any ongoing concerns you may have so if you wish to do so please contact our Patient Experience team on 9462 4901 who can organise this contact for you.

Thank you once again and l hope you have fully recovered from your hip surgery.

All the best,

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

St John of God Midland Public and Private Hospitals

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Update posted by wezengc47 (the patient)

Thank you for responding & yes that was good about my experience with Miriam.

Please follow up with my other concern about the physiotherapist who could not spend time with the patient. In my opinion, I would hate to be a new patient under them not knowing the ins & outs of what to do after hip surgery.

Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland 2 years ago
Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland

Submitted on 16/12/2021 at 1:15 PM
Published on Care Opinion at 1:16 PM

Hello and thank you for responding to our post. We would be more than happy to speak with you about this matter and address any ongoing concerns. However, we need your name and contact details so please contact our Patient Experience team on 94624901 so we can manage this for you.

Kind regards

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

St John of God Midland Public and Private Hospitals

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