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"Awesome team"

About: Newman Hospital Newman Hospital / Emergency Department

(as a parent/guardian),

I am writing to advise you about how incredible I believe the staff are at Newman hospital.

I feel that the hospital is an incredibly run-down, decrepit building, but it houses absolute rockstars.

I have lived and worked in Newman for around 8 years. Over the years we have unfortunately been in situations where either myself, my partner, my toddler and baby have needed to go to the hospital. However, for the last few years we have found all hospital staff to be incredibly kind, patient (hello first time parents😅🙋‍♀️) and down-to-earth.

I would like to particularly make it known how much we have adored the nurses involved in our care over the last couple of years since we became parents. Particularly Vicky (she has left), all the Annas, Sophie (the current midwife, I believe is an absolute joy to be around, even in tricky situations. It puts our mind at ease just knowing she’s around), Jemma (not sure of the spelling), Rose, Bree, Mikaila, Esther, and Sarah. I feel we are so lucky to have multiple clinical nurses at our hospital, but I believe they are good and kind people too, so that makes it even better. And of course, Rodney. We feel he is so kind and professional too.

I would also like to mention how wonderful, intelligent and caring we believe Dr Qalo is. I don’t know where you found him, but he is an absolute legend in our (I think I speak for most of Newman here😂) eyes. In my opinion, he is without a doubt the standout asset to this community. We also have huge respect and adoration for Dr Eugene and Dr Earnest and Dr Joseph.

I feel their jobs can be incredibly stressful and exhausting, and yet they still manage to be as wonderful as they are. In my eyes, I can only imagine how they’d be if they were fully recovered from their shifts and if there were never any short staff situations that I believe occur.

I believe in giving credit where credit is due, and I feel you should know how awesome I think the team is here.

Thanks

venuskb83 and family

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Responses

Response from Sarah Hennings, Operations Manager, Inland Pilbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Sarah Hennings
Operations Manager, Inland Pilbara,
WA Country Health Service (WACHS) Pilbara

Manages the operations of health services located in Inland Pilbara

Submitted on 10/12/2021 at 6:26 PM
Published on Care Opinion on 13/12/2021 at 9:48 AM


Dear venuskb83,

Thank you for your kind words about the Medical, Imaging, and Nursing staff here at the Newman Hospital. I’m so glad to hear that during your time in Newman the WA County Health Service (WACHS) Pilbara has provided you and your family with patient-focused care. All the staff, and I am sure as are the residents of Newman, are looking forward to the completion of the Newman Health Service project. The WACHS redevelopment project includes contributions from BHP to provide Newman and the surrounding communities with a modern, fit-for-purpose facility delivering care closer to home and on Country. The first stage of the works is on track to be finalised in the third quarter of 2022, and the subsequent stages are expected to be completed and fully operational by mid-2023.

Your feedback has been provided to all the staff, but in particular those you have identified by name. We are very fortunate to have such dedicated and supportive professionals, particularly during this difficult time of COVID. Your story is a lovely reflection of the care for the community and the regard for patient care that all of the staff have, and the acknowledgment is greatly appreciated. Our efforts to provide the necessary support for our staff are ongoing, but I’m sure your feedback has given them an extra boost.

Once again, thank you for taking the time in sharing your story. It really does make a difference to all the staff to know they, their dedication and hard work is appreciated. I wish you and your family a safe and happy holiday and new year.

With thanks,

Sarah Hennings

A/Operational Manager Inland Pilbara

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