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"Knee injury"

About: Geraldton Hospital / Emergency Department

(as the patient),

Fantastic service at ER from the Triage nurse (male) who we found was extremely professional, friendly and personable. I felt he immediately provided pain relief and checked up again in half hour gone and provided more pain relief. I need him to know that he did a fantastic job on his shift in what I believe was an extremely busy night in ER.

I didn’t get his name but I hope this message gets back to him, line manager and admin. The clerical officer I felt was also professional and friendly. I believe a great effort from all in X-ray, orderlies and then finally the Doctor. Based on my experience, the standout service was the Triage nurse on duty. Well done.

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Response from Derek Fraser, Operations Manager Geraldton Hospital, WA Country Health Service 5 months ago
Derek Fraser
Operations Manager Geraldton Hospital,
WA Country Health Service
Submitted on 20/12/2021 at 6:02 PM
Published on Care Opinion at 6:03 PM

picture of Derek Fraser

Dear foxtrotsg76,

Thank you for taking the time to write about the professional fantastic care you received on your recent visit to the emergency department.

We are fortunate to have dedicated, caring staff who work hard to provide high quality, reassuring care to our patients, particularly when they are in pain. Making our consumers feel they are at the centre of our care is key to making sure they have a positive patient journey.

It’s always a pleasure to pass compliments on to my team who appreciate receiving positive feedback. Thanks again for getting in contact and I hope you are on the road to recovery.

Kind regards

Derek Fraser

Operations Manager Geraldton Hospital

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