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"Dedication of palliative nurse"

About: Wheatbelt Regional Palliative Care

(as a relative),

We are so fortunate to have support & care from a palliative nurse in Wheatbelt region of Perth. Her name is Florence & I’m sure she was named after Florence Nightingale. I believe she is so dedicated to her job. The moment we met her we felt an instant connection.

Unfortunately, my brother is terminally ill & we are all struggling with it, but Florence has been an asset to our family team of care. It seemed to me nothing is too hard for her. I feel she goes over & beyond all the time to help & support us. We feel privileged to have been assigned to such a loving, caring, supporting nurse. We love your dedication. In my opinion, you absolutely rock Florence. Thank you from the bottom of our hearts 💕

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Responses

Response from Basil Paulose, Regional Nursing and Midwifery Coordinator, Nursing and Midwifery Services, WA Country Health Service - Wheatbelt 2 years ago
Basil Paulose
Regional Nursing and Midwifery Coordinator, Nursing and Midwifery Services,
WA Country Health Service - Wheatbelt
Submitted on 4/01/2022 at 2:53 PM
Published on Care Opinion at 3:10 PM


picture of Basil Paulose

Dear paprikaet87,

I’m so sorry to read of your brother’s terminal illness. I imagine it would have been a very stressful time for you and your family. So thank you for taking the time to share your story about our amazing staff member, Florence, from our regional Palliative Care specialists team. The person-centred care you have described is exactly the standard of care we strive to provide to all of our patients. We are very proud of the care that we provide and really appreciate receiving feedback– good or bad as it allows us to celebrate our successes and acknowledge staff who have provided exemplary care or identify opportunities for improvement.

I have personally passed on your feedback to Florence and our wider Palliative Care team – the team were very happy to know that you and your family very much appreciated Florence’s efforts and support. Thank you again for sharing your Care Opinion story.

Best wishes,

Basil Paulose

A/ Regional Director of Nursing & Midwifery services

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