This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Great experience

Posted By Twin parent

"Great experience"

About: Fiona Stanley Hospital / Emergency Department Fiona Stanley Hospital / Neonatology, Paediatrics & Ward 3A

(as a parent/guardian),

My infant twin children were admitted to the children’s ward 3A, via ED after both had a fever of unknown origin. Our experience was great from start to finish. I felt we were seen and looked after very quickly in the Children's ED and the nurses were so helpful in assisting me with my twins. We were admitted very quickly and all the doctors and nurses on the children's ward who I dealt with were so nice and helpful.

I found they responded quickly to every one of my requests and were so good at explaining to me what was going on. We were also given a couple of knitted toys from some volunteers, what a lovely gift.

Despite it being an awful and stressful situation, our stay was pleasant.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 2 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service

Submitted on 30/12/2021 at 7:34 PM
Published on Care Opinion on 31/12/2021 at 10:24 AM

picture of Neil Doverty

Dear Twin parent,

As a parent of infant twins and being the festive season, it really means a lot that you were able to take the time out of your day to share your wonderful experience and compliments to our staff.

As for everyone, this time of year is extremely busy for our ED and paediatric wards, so it was especially poignant to read of the fantastic care you received. What you experienced is truly reflective of our core values.

I have shared your feedback with all of the teams you have mentioned with my added personal thanks, including our team of volunteers, who we are eternally grateful for.

I hope your twins have recovered well and are able to bear this hot weather minus a fever.

Warm regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k