I was flown to Fiona Stanley by RFDS recently and had three stents put in the next day. As PATS was closed due to the holiday period, the staff used my Indue card to make a booking with Qantas for a flight home two days later with approval of the specialist.
I did get a taxi voucher to the airport however it wasn’t enough, luckily for me the driver said it was okay (the card was a set amount the fare was $11 more than that). There were no trains to Kalgoorlie until the following day.
Qantas refused to let me fly until nearly a week later. I don’t know anyone in Perth and had no way of organising accommodation. My partner was eventually able to book one night and get a train ticket for the next day.
I was highly stressed and anxious and will be following up with Qantas but I am not happy about having paid for a ticket I couldn’t use just so, in my opinion, the hospital could free up a bed.
"Flight booked by staff that I wasn’t allowed to take"
About: Fiona Stanley Hospital / Patient Transport Services Fiona Stanley Hospital Patient Transport Services Murdoch 6150
Posted by StrandedInPerth (as ),
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