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"No communication"

About: Karratha Health Campus / Outpatients & Day Treatment

(as the patient),

Had an appointment with a clinician (whose name I can provide) who I felt didn’t really engage with me & asked me one question & it seemed that was it the whole 60 seconds of my appointment. I felt like I wasn’t heard when I tried to let them know how I’ve been feeling, when I asked them is that normal? I recall they stated they didn’t know, I’m the one who only can feel what I feel. I felt they shut me down, I felt like they couldn’t care less, they would rather be elsewhere, body language, eye contact, the whole appointment I felt uncomfortable, unheard & felt that was a waste of my time & I’m going to get a second opinion as I don’t trust this clinician.

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Responses

Response from Liam Avery, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Liam Avery
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara

Operational Management of the West Pilbara Health Services

Submitted on 31/01/2022 at 1:32 PM
Published on Care Opinion at 1:38 PM


picture of Liam Avery

Dear jupiterfn93,

Thank you for taking the time to provide us with your experience at Karratha Health Campus, please accept my apologies for what you have described.

This experience does not meet our core values one of which is 'curiosity' in which we strive to enquire and better understand the health care needs of our patients. I would appreciate you contacting me please so I can better investigate the concerns outlined and to assist you in your health care needs.

My name is Liam Avery and I am the A/Operations Manager West Pilbara, please call me on 9144 7639 alternatively my email is Liam.Avery@health.wa.gov.au.

Kind regards,

Liam Avery

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