"Waiting a long period of time"

My children's parent had cut their finger quite badly on some metal at home one evening recently (squirting blood cut really deep) the bleeding had not stopped even with pressure on it.

We are not a family whom utilises the hospital as we are great at maintaining things at home, although this cut had to be seen by a doctor. When they presented at Peel Health Campus emergency department at around mid-afternoon a few days ago, they glanced around to what they had seen was around about 20+ people in ED awaiting area waiting to be seen also. They checked in with triage & insisted to sit down and await to be seen from a doctor. During this time they had not been offered a drink nor pain relief, I believe they were advised by triage it would take a few hours before they would be seen by a doctor.

Unfortunately based on this experience, this is not a hospital I'd recommend my family nor friends to present at if ever in emergency. Long wait times can cause distress and if awaiting hours just to see a doctor at Peel Health Campus, I would be recommending my family and friends to travel to another hospital. Regardless of what's going on in the work place - I believe it's always nice to be reassured and cared for appropriately. In my opinion, that isn't something Peel Health Campus had achieved that day. My partner sat in the waiting room at emergency in pain almost dehydrated for 4+ hours and at the time of writing this, was still awaiting to be seen.