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"Mastectomy infection"

About: Warren Hospital / Emergency Department

(as the patient),

I had a mastectomy and breast reconstruction in Perth. About a month later, I was feeling really very unwell, very tired, low grade temperature, nausea, my operated breast was quite swollen and red. I presented to the ED department and was seen by a staff member who gave me oral antibiotics and I was sent home. Before leaving I insisted on seeing a clinician. I was seen and a script for a blood test to be done the next day was given to me. The clinician also told me I was worrying for nothing, the low-grade temperature was nothing to worry about and it seemed was suggesting it was all in my head! I think that is what upset me the most.

Anyway, on arriving home, my adult child was able to contact my surgeon in Perth and sent them a photo of my breast. I was told to go to Perth the following day. On arrival in Perth, I was admitted a different hospital and put on IV Antibiotics and 250mls of turbid fluid was drained from my breast under ultrasound and I was booked for surgery. The wound broke down before that, on the morning of my surgery, with even more pus draining out. I was in hospital for the rest of the week .

I feel very upset with the way I was treated at Manjimup. The clinician made me feel like I shouldn’t have even been there, when I was feeling very sick with a big infection after a mastectomy, the lack of compassion was difficult to accept.

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Responses

Response from Justine Kelly, Director of Nursing Health Service Manager, Warren Blackwood Hospitals 2 years ago
Justine Kelly
Director of Nursing Health Service Manager,
Warren Blackwood Hospitals
Submitted on 16/03/2022 at 10:58 AM
Published on Care Opinion at 10:58 AM


picture of Justine Kelly

Dear venuskt75,

I am saddened to read about your experience at Warren Hospital and how you have been left feeling. I am so sorry that your care lacked compassion and you were made to feel like you shouldn’t have been there. I am also very sorry that your symptoms were not managed by staff in our Emergency Department. This must have been a very difficult and emotional time and I sincerely apologise for the effect this has had on you.

I would really like to understand more about your care and I would also like you to feel listened to and heard. If you would like to, please contact me on my mobile, which is 0427 901 242 or via email on Justine.Kelly@health.wa.gov.au

One of our core values is compassion and we pride ourselves on providing compassionate care to our patients and their families and carers. I would like you to know that as a result of your feedback, I will take the opportunity to remind all of our staff about the importance of being kind and compassionate each and every day.

I hope you are gaining strength and recovering well from your recent surgery and would like to thank you for taking the time to share your personal story with us.

Yours sincerely

Justine Kelly

Acting District Manager Warren

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Response from Justine Kelly, Director of Nursing Health Service Manager, Warren Blackwood Hospitals 2 years ago
Justine Kelly
Director of Nursing Health Service Manager,
Warren Blackwood Hospitals
Submitted on 26/04/2022 at 2:10 PM
Published on Care Opinion at 2:29 PM


picture of Justine Kelly

Dear venuskt75,

I just wish to reach out again further to the feedback that you provided about your visit to Warren Hospital.

I would like to reassure you that your feedback has been discussed with the team in our emergency department about the importance of compassion and kindness in providing care to our patients.

I hope that your health is continuing to improve following on from this surgery.

If you would like to, please contact me on my mobile, 0427 901242 or via email on Justine.kelly@health.wa.gov.au

Yours Sincerely,

Justine Kelly | DoN - Health Service Manager Warren & Blackwood Hospitals

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