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Refused to accept a referral

Posted By v irritated

"Refused to accept a referral"

About: Central Gippsland Health

(as a carer),

My partner had a referral from their GP to physio. I believe it was refused on the basis that they do not live in Wellington Shire, but on the boundary. We do the bulk of our business in Sale. We attend a medical practice within the shire. Why the seemingly arbitrary refusal of care?


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Response from Rachel Strauss, Director Community and Allied Health Services, Community Services, Central Gippsland Health 2 years ago
Rachel Strauss
Director Community and Allied Health Services, Community Services,
Central Gippsland Health

Submitted on 19/04/2022 at 10:15 AM
Published on Care Opinion at 10:23 AM

picture of Rachel Strauss

Dear v irritated,

Thank you for posting your story in regards to your partners physiotherapy referral from the GP being refused on the basis of not living in the Wellington Shire.

I would be happy to review and discuss the circumstances regarding the reasoning for the referral not being accepted in relation to eligibility criteria and options for your partner in accessing physiotherapy services.

If your partner would like to contact me directly I can be reached either by email rachel.strauss@cghs.com.au or via phone on 5143 8412.

Regards

Rachel Strauss

Acting General Manager, Community and Allied Health Services

Central Gippsland Health

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