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Care Opinion

Feedback from the family of a patient

Posted By airtp49

"Feedback from the family of a patient"

About: Wilson Lodge

(as a friend),

This is a complaint from a family who had a relative as a patient in Wilson Lodge. They have stated that their relative was a very difficult patient, but while in care their relative was frequently left with their drinking water out of reach.

It seems to me that we are marketing our services out in the community and I feel it does not help if basic nursing standards are not being met.

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Responses

Response from Caron Mallet, Director Aged Care, Aged Care Services, Central Gippsland Health nearly 2 years ago
Caron Mallet
Director Aged Care, Aged Care Services,
Central Gippsland Health

Submitted on 27/04/2022 at 5:29 PM
Published on Care Opinion on 28/04/2022 at 8:16 AM

picture of Caron Mallet

Dear airtp49

My name is Caron Mallet and I am the Acting Director of Residential Aged Care at Central Gippsland Health.

I am very sorry to hear of your concerns regarding this recent experience at Wilson Lodge.

We would like to complete a review into the matters you have identified. If you feel comfortable making contact with me, I would appreciate hearing from you at Caron.Mallet@cghs.com.au or on 5143 8609 to discuss your concerns further.

Regards

Caron

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