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Patient Care

Posted By Patient to a Point

"Patient Care"

About: Frankston Hospital / Emergency Department

(as the patient),

I came into the Frankston ED after being told by nurse on call, I needed to attend due to my asthma post covid.

I arrived just after 12.30am. When my name was called out, they placed me in a cold, isolated room with a plastic patient table - no blankets, no pillow. 

I was left in that room by myself until 3.30-4am and when I was finally assessed, I was given Panadol and then left again on my own.

At the time of writing this, it was almost 6am and I still haven’t had a full assessment or mention of how to care for myself for discharge.

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Responses

Response from Care Opinion Australia nearly 2 years ago
Care Opinion Australia

Submitted on 17/06/2022 at 3:08 PM
Published on Care Opinion at 3:12 PM

This response was posted by Care Opinion on behalf of Peninsula Health Customer Relations:

Dear Patient to a Point,

Thank you for taking the time to provide feedback regards your recent admission to the Frankston Hospital Emergency Department and the treatment you received.

On behalf of Peninsula Health, I am sorry that you were dissatisfied with our service and thank you once again for your feedback. Peninsula Health values feedback from consumers and is used to help continuously improve services provided. I hope any future presentations to Frankston Hospital result in a more positive experience for you.

I would like to inform you that the concerns you raised were taken seriously and relevant measures have been taken to prevent similar incidents in future.

I hope this communication with you allows some closure and gives you confidence that we take this feedback seriously and have acted to improve our service.

I would like to thank you for bringing your concerns to our attention, which I have discussed with the medical staff involved. If you have any further concerns, please contact the Customer Relations Team via email at customer.relations@phcn.vic.gov.au.

Kind regards,

Customer Relations
Peninsula Health

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