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"Disappointed in the eye specialist"

About: Prince of Wales Hospital / PB4 - Eye Clinic

(as the patient),

I’ve been attending the eye clinic since last year when suddenly, both eyes experienced vitreous detachment. I now have blurry blobs floating around my eyes, causing issues with working, reading and driving.

Recently a specialist looked at me. I found they were very rude and dismissive. Made me feel like I was wasting their time. They told me if I wanted surgical correction I could go blind so was better off putting up with it. I recall they said either way, I needed to make a decision there and then because they wouldn’t see me again after that appointment. I complained via email to the SESLHD-NorthernSectorConsumerFeedback@health.nsw.gov.au but, at the time of writing this, haven’t had a response.

While I can still see, it’s been very stressful over the last few months. I went from having normal vision to having objects moving around my vision so frequently I have trouble focusing on my computer work and driving. I feel the specialist did not take any of this into consideration.

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Responses

Response from Andrew Maxwell, Co Director Surgery and Perioperative Medicine (SPM), SPM, Prince of Wales Hospital nearly 2 years ago
Andrew Maxwell
Co Director Surgery and Perioperative Medicine (SPM), SPM,
Prince of Wales Hospital

Senior Manager

Submitted on 28/06/2022 at 5:18 PM
Published on Care Opinion on 29/06/2022 at 9:11 AM


Dear Luna123,

I am very sorry to hear of your experience at the Prince of Wales Hospital Eye Clinic. I have spoken to the Leadership team at the Eye Clinic concerning your comments and we would like to speak with you directly to better understand what happened.

If you can leave your contact details on this email SESLHD-GeneralManager-POWHSSEH@health.nsw.gov.au, I will make contact with you.

Kind regards,

Andrew Maxwell

Co-Director Nursing and Operations, Program of Surgery, Prince of Wales Hospital

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