This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Next surgery"

About: Albany Health Campus / Surgical Ward

(as the patient),

I was supposed to have surgery on my hip. After being dropped of in Albany, over 200kms away staying in a motel, on the morning of my operation the taxi had jut arrived and my phone rang. My surgery had been cancelled. I had wait for someone to come and pick me up. Then the hospital called to say the next surgery was around a month later, but as I understand it, another patient was sick and may take my place, it seemed to me they must know someone in the hospital. I would have thought I would be next in line but no. Recently, I believe the surgeon has gone on holidays so I cannot get it done until a couple of months' time.

I think the Albany Hospital has failed me as I am in constant pain but I don't complain. I feel I have been pushed to the side and I have no confidence in this hospital. Very bad, in my opinion, when I was going for major surgery.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Paul Mark, Director Medical Services, Albany Health Campus, WA Country Health Service (WACHS) nearly 2 years ago
Paul Mark
Director Medical Services, Albany Health Campus,
WA Country Health Service (WACHS)
Submitted on 30/06/2022 at 10:20 AM
Published on Care Opinion at 11:08 AM


picture of Paul Mark

Dear johpm98

I am very sorry that your hip surgery was cancelled at short notice. I understand that you travelled from afar and postponement of your surgery date has caused you to have a lack of confidence in our service. I apologise that this delay has caused you stress and worry.

I would like to understand what happened to you and hopefully prevent similar incidences for others. If you would like me to investigate exactly what has occurred please contact the Albany Health Campus Operations team on 9892 2629 so that we can review your medical record.

Yours sincerely

Dr Paul Mark | Director Clinical Services

WA Country Health Service – Albany Health Campus

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k