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"Covid telephone nursing care"

About: Prince of Wales Hospital / ASB 3S - Community Management Centre

(as the patient),

I registered with NSW health when I tested positive for Covid. As an older person with all relatives interstate, and just my husband at home, I was quite worried about how the illness would develop and was feeling very vulnerable. Yet only a few hours after I registered, I had a phone call from a nurse at the Covid Care Centre which runs out of Prince of Wales Hospital.

She checked all of my symptoms and arranged for an oximeter to be sent to my home and it arrived the same day - I was amazed at the efficiency! Each morning for a full week thereafter I received a telephone consultation with one of the centre’s nurses which I not only managed the progress of the illness, but went a long way to allay my anxiety since I was pretty ill at its height.

The nurses I dealt with were all without exception, thorough, professional, kind and lovely. At the time of writing this I have almost fully recovered, aided by this wonderful support system. I am so grateful to them all and that we have Medicare in our country. A huge thank you to all of the fabulous nurses that I dealt with.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital nearly 2 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 12/07/2022 at 10:35 AM
Published on Care Opinion at 10:51 AM


Dear dancens49,

Thank you for taking the time to write to us and share your experience with us. We are very sorry to hear that you have been unwell and hope that you now recovering from your illness,

We will ensure that your kind words of thanks and gratitude are shared with the COVID Management Team. It is wonderful to hear that the team was able to support you and in a professional and kind manner.

The CMC team pride themselves in providing patient focused care and compassion. Your feedback has helped us understand how important the CMC service is to our patients and our community.

Thank you for taking the time to share this feedback, it is greatly appreciated.

Kind Regards,

Barbara

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