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Care Opinion

COVID 19

Posted By centauruskp89

"COVID 19"

About: Prince of Wales Hospital / ASB 3S - Community Management Centre Sutherland Hospital / Emergency Department

(as the patient),

As a recent post cancer patient and having tested positive to COVID 19 I presented to Sutherland Hospital ED at the advice of my haematologist. Although it took a couple of hours to work through the processes and the numerous tests I found the Drs and nursing staff very thoughtful and caring.

I was also connected to Covid Care who assessed my progress twice daily via their app and phone calls.  Although I tired of these assessments when I wasn't feeling well I did appreciate their efficiency and attention to detail. Knowing they were only a phone call away if needed gave me confidence however for me it would have also been helpful to have had the opportunity to put down in writing extra information that could have be useful regarding my condition.

Thank you to everyone involved for making this service happen. Brilliant idea!

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital nearly 2 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital

Submitted on 12/07/2022 at 11:47 AM
Published on Care Opinion at 11:52 AM

Dear centauruskp89,

Thank you for taking the time to write to us and sharing your experience. We are very sorry to hear that you have been unwell and hope you are now recovering,

We will ensure that your kind words of thanks and gratitude are shared with the CMC team. It is wonderful to hear that the C Team were comforting and caring in their conversations with you. The CMC is a highly skilled professionals that pride themselves in providing patient focused care and compassion. Your feedback and comments about written information are very helpful to us and has helped us understand how important the CMC service is to our patients and our community.

Thank you for taking the time to share this wonderful feedback, it is greatly appreciated.

Kind Regards,

Barbara

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Response from Vicki Weeden, General Manager, The Sutherland Hospital & Garrawarra Centre nearly 2 years ago
Vicki Weeden
General Manager,
The Sutherland Hospital & Garrawarra Centre

Submitted on 13/07/2022 at 12:23 PM
Published on Care Opinion at 2:24 PM

picture of Vicki Weeden

Dear centauruskp89,

Thank you for taking the time to provide feedback regarding your presentation to Sutherland Hospital Emergency Department after testing positive for COVID 19.

I understand it would have been an anxious time for you and I am pleased to hear that the doctors and nursing staff were thoughtful and caring in assisting you through the processes and tests.

We are very proud of our dedicated staff who strive to provide a high standard of care to the community in these difficult times.

I appreciate your feedback regarding the COVID Care team who contacted you daily to assess your progress, and to reassure you that help was on hand should you need further assistance.

It is a valuable service and I am sure they will welcome your feedback.

I hope you are feeling much better and I thank you again for taking the time to share your experience.

Best wishes

Vicki Weeden

General Manager

Sutherland Hospital

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