"Planned Activity Group enrolment"

A client of mine has been a long term attendee of PAG groups via BCH, they have a physical disability and is very isolated socially and has no transport, this group means the world to them. I believe my client has been excluded from attending once the program recommenced after COVID restrictions eased because they are also an NDIS participant and BCH have stated they do not know how to complete the necessary processes and paperwork for an NDIS participant to attend. To my knowledge, they also charge a higher rate to NDIS participants wanting to attend.

I have made numerous attempts to rectify this via phone and email and now have radio silence, I feel my client is being socially excluded from a public service that I believe they are entitled to attend. I offered the simple solution of enrolling them as a public client rather than NDIS as I feel this really should be irrelevant and have asked for justification as to why my client will be charged more as they have NDIS funding. At the time of writing this, still radio silence.