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"Exceptional care provided by the Kununurra Hospital staff"

About: Kununurra Hospital / Emergency Department

(as the patient),

I am from a town in the north east of Victoria. Recently, myself and my husband were involved in a major motor vehicle accident in the Durack area of Western Australia, which tragically brought an end to our 10 week touring holiday.

As a result of the accident, we were transferred by ambulance by road from the accident site to the Kununurra hospital emergency department for the assessment and treatment of our injuries.

The Nurses, Doctors and other staff at the Kununurra hospital went above and beyond with the care and support provided to both myself and my partner upon arrival and then to myself when my husband was airlifted to Royal Perth Hospital whist I remained at Kununurra hospital. Words cannot express my gratitude for the kindness I have been shown by all of the staff who have been involved in my care.

Not only have the staff provided care, but they have shown me enormous compassion and provided friendship, support and a shoulder for me to cry on.

I would be exceptionally grateful if you could pass on my sincerest gratitude and thanks - words cannot express how grateful we are and I wish I could thank each and everyone personally - your team has made this very distressing and difficult time much easier.

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Responses

Response from Peter Watson, A/Operations Manager, Kununurra District Hospital, WA Country Health Service - Kimberley nearly 2 years ago
Peter Watson
A/Operations Manager, Kununurra District Hospital,
WA Country Health Service - Kimberley
Submitted on 5/08/2022 at 2:39 PM
Published on Care Opinion at 3:55 PM


Hi eaterwe86,

Thank you very much for taking the time to provide feedback on your recent experience at the Kununurra District Hospital. It is important that we receive feedback about our services, so I appreciate the effort you have taken to post your story onto the Care Opinion platform.

I am pleased to hear that both you and your partner were supported throughout your visit. I can understand this would have been an incredibly traumatic and unpredictable period. I am glad you felt comfortable, safe and well looked after under the care of our staff, and that their empathy was able to alleviate some of the stress induced.
I will ensure your positive and uplifting words are passed onto Managers of all departments, to acknowledge their teams personally for the exceptional care provided.

Thank you again for your feedback. I hope yourself and your husband are on a fast road to recovery.

Kind regards,

Peter Watson

A/Operations Manager

Kununurra, Wyndham, Halls Creek

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