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Negligence over ignorance

Posted By timeformedicalreform

"Negligence over ignorance"

About: Margaret River Hospital / Emergency Department

(as a parent/guardian),

My child had a car accident in Margaret River - no visible injuries but blurred vision, neck pain, nausea. As an ex nurse practitioner, I urged them to go to ER to request an examination and x-rays to be certain there was nothing insidious going on. I have seen enough invisible traumas in my career to not risk it.

They were so busy playing what I felt was field hospital outside, with a staff member at the fore preventing admission without proof of vaccination or a face mask, while my child was standing there pleading to be seen, barely able to stand up. The person appeared to be a non-medical expert but had the task of approving or not, whether someone is sick or injured enough to be allowed admission?

Thankfully we had strong analgesia at home and could access acupuncture therapy but none of this has x-ray vision, nor able to determine whether there is structural or other internal trauma. My child is in agony, the only 'treatment' available in 2022 for trauma or even possible fracture is an analgesic?

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Responses

Response from Sandy Znidarsich, Clinical Nurse Manager, MARGARET RIVER HOSPITAL, WACHS South West nearly 2 years ago
Sandy Znidarsich
Clinical Nurse Manager, MARGARET RIVER HOSPITAL,
WACHS South West

Submitted on 15/08/2022 at 5:43 PM
Published on Care Opinion on 17/08/2022 at 8:49 AM

Dear timeformedicalreform,

Thank you for sharing your experience on Care Opinion.

I am so sorry that you felt that your child did not receive the care you were expecting.

To understand your situation better I would like to speak to you so that this does not occur again.

I would also like to ensure that your concerns are conveyed to all staff, both medical and nursing, so that your experience is not repeated.

My name is Sandy Znidarsich and I am the Clinical Nurse Manager at Margaret River Hospital.

Could you please call me on 9757 0448 to discuss your experience?

Kind regards,

Sandy Znidarsich

Clinical Nurse Manager

Margaret River Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sandy Znidarsich, Clinical Nurse Manager, MARGARET RIVER HOSPITAL, WACHS South West about a year and a half ago
Sandy Znidarsich
Clinical Nurse Manager, MARGARET RIVER HOSPITAL,
WACHS South West

Submitted on 20/09/2022 at 3:10 PM
Published on Care Opinion at 3:21 PM

Dear timeformedicalreform,

I have shared your feedback with our staff.

We have gone through our COVID check in protocols and reiterated to our concierge staff, that people presenting to ED for treatment, are screened as per protocol, unless life threatening, and are only to be triaged by the triage nurse.

Thank you once again for sharing your story. I would still be happy to hear from you if there is anything else you think we can do to improve our service.

Kind regards,

Sandy Znidarsich

Clinical Nurse Manager

Margaret River Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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