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Care Opinion

Positive, harmonious and empathetic behaviour

Posted By Caccolina

"Positive, harmonious and empathetic behaviour"

About: Osborne Park Hospital

(as the patient),

I recently had a personal experience in the Osborne Park Hospital when I had a daily procedure. I was alone, like happens for so many people, but they took care of me as I was someone they had known forever and so I noticed the same for the other patients. Such a positive, harmonious and empathic behaviour, I was so excited that almost want to cry. 

I have to say it was amazingly excellent, the assistants, the operators I saw and the service itself was perfect. I'm sorry to think that people keep thinking that if you pay you have a better service and I confirm from my experience what I have always thought, if we all use the public service this will have the opportunity to become stronger financially and socially.

Well done 👍 

I was feeling delightful and I felt grateful to the maximum power.

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Responses

Response from Chris Cullen, Director Safety, Quality and Performance, Sir Charles Gairdner Osborne Park Health Care Group nearly 2 years ago
Chris Cullen
Director Safety, Quality and Performance,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 26/08/2022 at 10:51 AM
Published on Care Opinion at 11:17 AM

Dear Caccolina,

Thank you for taking the time to share your positive feedback about Osborne Park Hospital. Attending a daily procedure alone can be quite daunting so I’m pleased to hear that our staff took care of you and other patients so well.

I am always grateful when patients take the time to reflect on their experience as we are constantly striving to improve the quality of our services.

I will ensure that your kind words are shared with the assistants, operators and all within the service. I know that the staff will be extremely pleased about your recognition of their positive, harmonious and empathic behavior.

Kind regards,

Chris Cullen

Director Safety Quality and Performance

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Caccolina (the patient)

Thank you for your response.

It is a light in the sky like a little new star!

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