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"Couldn't feel my leg"

About: Bunbury Hospital / Emergency Department

(as the patient),

I had been taken from home by my partner to our local hospital as I had lost all feeling in one of my legs, transferred by ambulance to Bunbury (green whistle for pain) and then was told after my adult child watched the doctor seemingly stab my foot with no reaction (shock, I couldn't feel it) that I was going to be put into SSU. Whilst in SSU, I felt I had an arrogant, rude clinician tell me as I understand, it was all in my head! Discharged myself in tears, partner picked me up from the hospital to go to another in Perth to be informed I had shattered a vertebrae in my back hence I couldn't feel anything!

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Responses

Response from Stephen Hartwig, Head of Department, Emergency Medicine, Bunbury Hospital, WACHS South West 2 months ago
Stephen Hartwig
Head of Department, Emergency Medicine, Bunbury Hospital,
WACHS South West
Submitted on 17/11/2022 at 12:51 PM
Published on Care Opinion at 1:16 PM


Dear victorjm87

I am very sorry that you had such a difficult experience, and especially that we seemed rude and insensitive. I am sorry that you were so distressed after attending our ED and Short Stay unit.

We would like look into the circumstances of your visit to provide more specific feedback and improve care, so I would be very grateful if you could contact the Feedback team on 08-67536537 or email swfeedback@health.wa.gov.au.

Yours sincerely,

Dr Hartwig

Head of Department

Emergency Department, Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Hugh Mitenko, Deputy Medical Director, Emergency Department, Bunbury Hospital last month
Hugh Mitenko
Deputy Medical Director, Emergency Department,
Bunbury Hospital
Submitted on 29/12/2022 at 12:49 PM
Published on Care Opinion on 30/12/2022 at 10:19 AM


Dear victorjm87,

I hope you had a great Christmas and a nice break.

Just reaching out again in relation to your Care Opinion that you posted 6 weeks ago.

We would be grateful if you can contact us so we can address your concerns.

Yours sincerely

Dr Hugh Mitenko

Deputy Director

Emergency Department, Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by victorjm87 (the patient)

I have emailed as the number I was given is not connected

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