This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Self admission"

About: Bunbury Mental Health

(as the patient),

I came in for suicidal thoughts and urges on acting on them. I have severe trauma, depression, anxiety, ptsd, autism and ADHD.

They at first, was great. Although I felt there was no one to really talk to, a seemingly aggressive toned treating clinician and I believe no real support, there was other patients and I felt we all were encouraged to help each other... until I wasn't ready to be discharged...I told them how I feel, then was told that as I understand it, I allowed other people to tell me how I felt. I said no it validated how I was already feeling. I believe the clinician then doubled down on their opinion. I told them about my urge and then they turned around and told me I wasn't helping myself. If I wasn't helping myself, I wouldn't have volunteered myself in.  I felt I was then punished and treated like an annoyance for the remainder of my stay by the staff. It seemed I was told not to talk to other patients and restricted to one room and wasn't allowed to leave that room.. I left feeling worse and more triggered then when I went in. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Prabeesh Pillai, A/ Regional Manager, Mental Health, WA Country Health Service 17 months ago
Prabeesh Pillai
A/ Regional Manager, Mental Health,
WA Country Health Service
Submitted on 24/11/2022 at 5:35 PM
Published on Care Opinion at 5:35 PM


Hi Warrior 96,

I am concerned to hear about your experience and would like to assure you that we take your feedback very seriously. I can hear how upsetting and frustrating this must have been for you and I am very sorry for how you have been left feeling.

I would like to hear from you to ensure that you are receiving the support you need, which will also give us the opportunity to properly investigate what took place. I would like to invite you to contact our Consumer Feedback team who will be able to support you in providing the details we need to investigate what happened. The Consumer Feedback team can be contacted on 08 6753 6537.

It must have been difficult to share your story and I would like to thank you for taking the time to do this.

I do hope we hear from you soon.

Your sincerely

Prabeesh Pillai

Acting Regional Manager- Mental Health Services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Prabeesh Pillai, A/ Regional Manager, Mental Health, WA Country Health Service 15 months ago
Prabeesh Pillai
A/ Regional Manager, Mental Health,
WA Country Health Service
Submitted on 5/01/2023 at 1:21 PM
Published on Care Opinion at 2:46 PM


Dear Warrior96,

Hope you are doing well and feeling better. We haven't heard from you to discuss the feedback you recently sent to us. We would like to you to contact us to obtain more details so that we can investigate your feedback.

Warm Regards

Prabeesh Pillai

Acting Regional Manager- Mental Health Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k