Treating drug addiction, depression and anxiety.

(as the patient),

STORY HAS A RESPONSE

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About: Banjara Medical Centre

I reached out to this organisation when I was detoxing from a substance. I was extremely unstable, emotional and suicidal. I spoke with the receptionist team and asked for their help to get me safe. I went there in the hope they could just lock me up. All of their professionals were unavailable, probably with patients but they calmed me down. I was irrational and probably difficult to understand but they were so patient.

They asked me lots of the right questions to get an understanding of where I was at. It hadn't been many days since I was released from the Psychiatric Ward. Then they provided me some great support numbers to use for the interim until they could get me an appointment. They made sure I knew where to go if my mood deteriorated any further.

I left there feeling safe again and ensured I actually had a plan in place if things got worse. I know for a fact if my situation was any worse, they would of called an ambulance right there and then. I had family with me, the staff also made sure that they would watch over me incase anything got worse. Looking back at it, without their help, I do think I may have committed suicide.

I have been attending appointments there since on a regular basis and every time I walk in there, they just make me feel like I'm at home. I purely am only discussing the reception team.

If I ever come across someone that is dealing with a crisis, addiction or mental health issues, I will highly recommend this business.

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Responses to this story

Response from Julie Dignan, Business Manager, Lives Lived Well

Dear antioriginal

Thank you so much for sharing your story. The staff and providers at our Banjara Medical Centre provide a great service for those who are in need of support, and I am pleased they were able to provide you with assistance when you needed it most. I am also pleased that we have been able to provide you with ongoing support and that you would recommend our business to others.

Receiving your story allows us to pass on your feedback and gratitude to our staff, and provide them with positive acknowledgement for the great work that they do.

Kind regards

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