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Trying to get through to the hospital

Posted By Shorty6ft2

"Trying to get through to the hospital"

About: Sydney / Sydney Eye Hospital

(as the patient),

I have found that getting someone to answer the phone has always been a pain... I have been a patient or visitor for many years. Today I have been waiting for someone to answer The Sydney Eye Hospital phone for 22 minutes...

If someone is employed to do this job, please find this person and get them back to work.

Wow, I was just told for the first time I am in a queue. How difficult can it be? Answer the phone, and send phone to right department.

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Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 6 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital

Submitted on 14/06/2017 at 2:36 PM
Published on Care Opinion at 2:49 PM

Dear Shorty6ft2

Firstly I would like to apologise that you had such a long wait for your call to be answered and thank you for sharing this with us on Patient Opinion. We value your feedback, as this highlights an area in which we can improve in. Your experience will be directed to the Communications Manager for review.

Kind regards

Jennie

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