Wonderful attitude and support from a staff member

(as a relative),

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About: BlueCross Ivanhoe

My parent is a resident at Blue Cross Ivanhoe in the Dementia ward.

I just wanted to pass on how happy we are with the care my parent has been receiving and also how helpful and caring we have found the staff.

Kalid is one stand out staff member who is fantastic with my parent and also seems to be for all of the other residents. He has a wonderful attitude and is a great support to not only the residents in his care, but their relatives as well. Nothing is too much trouble for him and we wanted to pass this on to Management. The Dementia Ward is a better place thanks to Kalid.

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Response from Alan Lilly, Chief Executive, BlueCross

picture of Alan Lilly

Dear wonderful staff member

Thank you so much for your very kind feedback which has been sent on to me.

I am so grateful that you have taken the time to write and share your experience and I am thrilled that things are working out for you and your family at BlueCross Ivanhoe.

I will be sure to pass your feedback on to Chris Sneddon, our Residence Manager and I know that Chris will also pass this on to the staff. We will be sure also to let Kalid know of your very kind words.

Thanks again for taking the time to write. We are so proud of the team at BlueCross Ivanhoe and the wonderful care they provide.

I hope that you, your parent and your family will let us know if we can assist any further in any way.

Kind regards

Alan Lilly

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