My mother

(as a relative),

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About: Uniting Edina Waverley (HC)

My mother was at Edina for approx 6 months till earlier this year. I've never seen her so unhappy.

In my opinion, the level of care was appalling while she was there. The meals were largely inedible. My mother lost so much weight under their care. She was rarely showered. She had constant urinary tract infections as a result of being left sitting in her own urine for hours on end.

My mother is now thriving in the care of another facility where the staff genuinely care for the residents. I think this facility needs to be fully investigated into how they care for their patients.

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Response from Saviour Buhagiar, Director Residential Aged and Health Care, Uniting

Dear C123,

At Uniting we are committed to providing quality care to ensure the health, safety and wellbeing of all our residents. We take all feedback and observations such as these extremely seriously as part of that commitment. Whilst we certainly do not recognise the care as outlined in this review, we would ask you to contact us so that we can investigate further. You should do so in the full knowledge that your concerns will be taken seriously as part of our continuous effort to provide high quality care. Please contact our service manager on 02 9369 5131 or via 1800 864 846.

Kind Regards,

Saviour Buhagiar

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