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Committed to staying focused on one day at a time.

Posted By Focused

"Committed to staying focused on one day at a time."

About: Lyndon Wattlegrove Residential Rehab

(as the patient),

Recently I completed a 12 week program at Wattlegrove Rehabilitation Clinic NSW. The REP in program taught me a lot - as they say gave me lots of tools for my tool bag to help with my ongoing recovery. I can not fault the program or the help and support given by care staff onsite - and the community links that were put in my path, i.e. Smart Groups, Likemind Counselling and AA meetings in Orange.

What I feel is lacking is ongoing 24 hour support for the initial - on leaving rehab and going home - unless you go into a halfway house - there seems to be no transition period program / support offered. I have a Care Plan in place for help, but sadly often phones are not answered or are business hours only - an unanswered call to a Health Care worker can have a negative effect on a recovering alcoholic with a history of depression.

I am committed to staying focused on one day at time - and I know that recovery is a lifestyle. I feel that there is a gap in the Health System for this transition period on leaving rehab for a life of recovery

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Responses

Response from Joshua Snowdon, Data and Reporting Coordinator, Support Services, NSW, Lives Lived Well 5 years ago
Joshua Snowdon
Data and Reporting Coordinator, Support Services, NSW,
Lives Lived Well

I manage the process of writing reports for the organisation's funding bodies, administer the client data system and prepare and analyse client data for reporting purposes.

Submitted on 3/07/2018 at 1:34 PM
Published on Care Opinion at 2:02 PM

picture of Joshua Snowdon

Hi Focused,

Thank you for taking the time to give your feedback on your time at Wattlegrove.

As you have pointed out, the issue of aftercare is extremely important and I am sorry that you have not received the support that you felt you needed.

I will pass this feedback on to the manager of both Wattlegrove and the Outreach Service so that they can respond further to your feedback and provide information on what aftercare services are currently available, or are planned in future.

The staff at Wattlegrove will appreciate your positive feedback about the program, and I will pass this on to them as well.

If you would like to speak to someone at Wattlegrove, even after hours, you can call 1300 LYNDON (1300 596 366). Something to keep in mind is that the phones at Wattlegrove will not be manned when the clients and staff are out of the building for groups or other activities. Please let me know if you have any further trouble getting through.

Kind regards,

Josh

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