"Post operative neurosurgical experience"

Following transnasal neurosurgery I was transferred from recovery to the High Dependency Unit of Sir Charles Gairdner Hospital. While in the High Dependency Unit I received competent care from all staff. However, the care I received from a nurse called Amy was above and beyond. Amy was not only well trained and efficient, but she had empathy. I was with Amy through a particularly difficult part of my stay where I had not slept well and was worried about my condition. Amy showed kindness, gentleness and empathy in such a way that I did not feel pitied or looked down upon. She showed great respect when dealing with my person, such that I didn't feel uncomfortable or embarrassed when she had to remove my catheter. Amy also showed humour and a keen sense of when this was both appropriate and needed. 

There are many fine skills that you can teach a nurse, and many medical text books, but the type of care that Amy provided displayed skills that go beyond this. She is a valuable asset to patient care and I will always be grateful for the kindness and support she showed me.