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Mental health treatment

Posted By atlasds57

"Mental health treatment"

About: NMHS Mental Health Sir Charles Gairdner Hospital

(as the patient),

I have found that some of the nurses tend to verbally nasty and forceful in the way they talk to me. This is the old way of doing things and I think they should try to think about their tone and be kinder.

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Responses

Response from Roslyn Elmes, Executive Director, Mental Health, Public Health & Dental Services, North Metropolitan Health Service 5 years ago
Roslyn Elmes
Executive Director, Mental Health, Public Health & Dental Services,
North Metropolitan Health Service

Submitted on 6/11/2018 at 1:10 PM
Published on Care Opinion at 2:02 PM

Dear atlasds57

Thank you for bringing this matter to my attention. I am sorry that you have had this experience with our service and that the interactions you had with our staff were not more supportive and caring.

The information you have provided is not consistent with the Values and Organisational Behaviours of this organisation. I encourage you to contact the Stakeholder Liaison Officer on (08) 9242 9612 or email feedback.NMHSMH@health.wa.gov.au, to provide some more details, which will facilitate further investigation into the issues you have raised. Your feedback will assist us to improve the care we provide to all North Metropolitan Mental Health Service patients who are admitted to our service.

Thank you again for taking the time to share your concerns with me.

Kind Regards,

Roslyn Elmes, Executive Director, Mental Health, Public Health & Dental Services, North Metropolitan Health Service

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