My doctor sent a referral to the hospital so I could see a gynecologist. After a month, I received a text message from Fiona Stanley Hospital (FSH) to say I will get an appointment letter. I got none. I called the hospital and a staff member told me I have an appointment on a given date and she would send a letter the month prior to confirm. I received none. I called her recently and she said the appointment has been postponed to early next year … and even then it could be postponed further as the hospital has no queuing system. I asked her why I was not notified that the scheduled appointment had been cancelled. She had no reply, but blamed Australia Post. I would have spent a lot of time in the bus getting to the hospital for no reason if I'd attended the appointment.
She told me that I now have an appointment before the end of this year and provided the date. Can I please have a confirmed appointment and a letter to confirm that, so I do not waste my day coming there in the bus when it will be so close to Christmas.
In my opinion, the hospital's utter indifference to normal human protocol about letting people know where they stand, giving appointments and cancelling them without letting patients know, is beyond any excuse. I think the staff need to be trained to deal with patients, so the patients are not left in mental confusion. If you make an appointment and say a letter will be sent, stick to your word and do the right thing.
"Request for an appointment following doctor's referral"
About: Fiona Stanley Hospital Fiona Stanley Hospital Murdoch 6150
Posted by patient treated with indifference (as ),
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