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Care Opinion

Kerang Medical Clinic

Posted By yankeeyd59

"Kerang Medical Clinic"

About: Kerang Medical Clinic

(as the patient),

I am a regular patient of Kerang Medical Clinic and I have noticed, in my opinion, on several occasions one of the doctors being abusive toward administration staff and patients. I complained to the practice manager, but it appears nothing has been done as it still regularly occurs.

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Responses

Response from Chloe Keogh, Director of Clinical Services, Kerang District Health 5 years ago
Chloe Keogh
Director of Clinical Services,
Kerang District Health

Submitted on 4/12/2018 at 3:48 PM
Published on Care Opinion at 3:58 PM

picture of Chloe Keogh

Dear yankeeyd59,

I am very keen to discuss this situation further with you, as we have no tolerance of abusive behaviour towards staff or patients at the clinic or the hospital, by anyone.


Could you please call me on

03 54509210, or email me ckeogh@kerhosp.vic.gov.au to let me know how to contact you so that we could meet to discuss your observations further. I will also follow this up with the practice manager, as to what has been complained of to her.

Thank you for taking the time to alert us about this issue. I hope to speak to you very soon.

Kind Regards

Chloe

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Response from Chloe Keogh, Director of Clinical Services, Kerang District Health 5 years ago
Chloe Keogh
Director of Clinical Services,
Kerang District Health

Submitted on 21/12/2018 at 9:59 AM
Published on Care Opinion at 11:18 AM

picture of Chloe Keogh

Dear yankeeyd59,

I have waited longer than a week and have not had any contact from you regarding your observations.

In further conversation over this week with the practice manager, she has not received any complaints about observed abusive behaviour towards reception staff and patients by a doctor, and none have been registered through the complaints process of the organisation.

Without further information, I am not able to make any changes to improve this service within the community.

I am disappointed that you have made these observations that we cannot verify and I now have no way of making a further investigation.

Our Medical Clinic staff have all been made aware of your observations, and have nothing further to add, so I am now waiting to hear from you to provide me with more information and dates, times and incidents and situations to have more specific detail.

Kind Regards

Chloe

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