"Attitude & behaviour of staff"

I arrived at Sydney Hospital following a message from my son that he was about to go into surgery following a hand injury.  I had never been to the hospital before so was unfamiliar with the layout. The first department I came across was the ED so I went in and asked the receptionist where I should wait for information about him.  She was rather curt in informing me this was the ED and she didn't know where my son would be as the ED was not part of the main hospital. At the time she was sitting in front of a computer and I asked her if she was able to get the details from there. She searched for and found his admission but was unable to tell me where he may be going following the operating theatre. She suggested I go to Ward 1 East and ask there. At no time did she smile or appear at all interested in helping me.

On the ward I asked at the nurses station if they could tell me where I should wait for information about my son. The staff member sitting at the desk looked at a whiteboard and said my son was not on it. They were unable to tell me if my son was in the operating theatre or where he may be going after his surgery. They suggested I sit in the waiting room. I asked how staff would know I was there to give me information and the staff member said they would let them know. 

I'm now still sitting in the waiting room and no staff member has yet provided me with any information. It seems to me that there is a distinct lack of a 'caring' attitude and no evidence of the basic customer service behaviour of assistance. There is however, a poster about the Patient Opinion website, hence my feedback. After arriving in this facility over 1 hour ago I will yet again ask for information, none having been provided so far.