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Care Opinion

Caring and efficient service

Posted By columbasd34

"Caring and efficient service"

About: Box Hill Hospital

(as the patient),

As a cancer patient undergoing chemotherapy, I had been told not to delay should a high temperature occur.  So when I developed a temp of 38° with stomach cramps, I reluctantly attended Box Hill Emergency late in the evening.  I was very reluctant to go, especially at this busy time of year and although I am actually a senior manager in health, I was worried about what would happen. 

I shouldn't have worried though, as I was bowled over by the kindness and respect I was shown by all team members, especially Nurse Jaz who amazingly got a drip into my very hard to cannulate arm on the first try, and the two doctors Libby and Matt who looked after me so rapidly and efficiently. 

Also Nurse Ben in Short Stay unit was just lovely. 

It makes me proud to work in support of such an amazing clinical team.  Thank you so much for all your help in quickly diagnosing my problem, and looking after me so well.

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Responses

Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health 5 years ago
Gayle Smith
Executive Director, Quality, Planning and Innovation,
Eastern Health

Submitted on 3/01/2019 at 1:47 PM
Published on Care Opinion on 4/01/2019 at 1:50 PM

picture of Gayle Smith

Dear columbasd34,

Thank you so much for taking the time to post your feedback on Patient Opinion. It is terrific to hear that you had such a positive experience at Box Hill Hospital, particularly as you needed urgent attention to address your pain and fever. I know that our staff are committed to providing high quality care, in a timely way to ensure patients needs and requirements are met and it is great that this can still be the case even at such a busy time of year.

I will make sure to pass this feedback on to Jaz, Libby, Matt and Ben and the rest of the ED team and I am sure they will be pleased to receive the feedback.

I trust you are making a speedy recovery so that you too can back to the valuable work you do in supporting our clinical teams.

With best wishes

Gayle Smith

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