Case worker

(as the patient),

CHANGE MADE

This story led to a change

About: RUAH Community Services

Last year I was with Ruah and had two case workers. One of the case workers from Rockingham I found hard to talk to. But the other I was really enjoying her company and felt like I was going somewhere. I never got to say goodbye to the nice case worker because the other suggested I didn’t need the service anymore and I didn’t feel I was given the opportunity to disagree. I feel like it has really messed with me. 

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Response from Lee Lombardi, RUAH Community Services We have made a change

Hi Pablo1234

I would like firstly to apologize for the experiences you had with Case Workers. I do appreciate you letting us know and for taking the time to write. We have done a lot of work in ensuring the impact of service change on people using our services is as low as possible, especially where this involves a change in Case Worker. This work continues, inclusive of your feedback.

If you would be open to further support Pablo, I would appreciate you contacting me.

Thank you

Lee

13 RUAH [13 7824]

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful