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Emergency and cardiac care

Posted By atlasrp78

"Emergency and cardiac care"

About: Prince of Wales Hospital / Emergency Department

(as the patient),

A couple of weeks ago I went to emergency at Prince of Wales Hospital due to rapid atrial flutter - about 145bpm. I was taken in to a very crowded emergency ward and put on a magnesium drip; when that didn't work I was immediately admitted overnight. The next day various procedures were followed through and the condition stabilised.

Throughout, the staff were courteous, kind, extremely detailed, precise in their explanations. I was amazed at the concern shown and the attention given, especially since the place was crowded with patients all requiring fairly constant assistance. One man was close to abusive because he was concerned at how long treatment was taking: staff dealt with this in the quietest and least confrontational way.

I was very impressed.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 5 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital

Submitted on 15/02/2019 at 3:47 PM
Published on Care Opinion at 3:57 PM

Dear atlasrp78,

Thank you for taking the time to write to us and share your experience in the Emergency Department (ED) at Prince of Wales Hospital. We are happy to hear your feedback on how courteous, kind and helpful the ED staff were in treating and stabilising your condition. We will make sure that your kind words and acknowledgement of the staffs' compassion and high level of professionalism is shared with all the ED Staff.

We are pleased to read your words of appreciation for our ED staff, who strive to provide exceptional, compassionate and high-quality care for all our patients. We acknowledge that there are instances when confrontation regarding treatment may arise and we encourage staff to seek ways to quickly resolve the issues through the use of effective and clear communication with all patients, relatives and carers.

We hope that you are now well and have recovered from your illness. Thank you for taking the time to share your story with us we greatly value your feedback and kind words of appreciation.

Barbara

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