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"Appalled! I am so upset!"

About: Royal Perth Hospital / Neurology & Epilepsy Service & Neuro-surgery & Ward 5H

(as a carer),

Asked by a neurologist to stay in a ward at Royal Perth Hospital to monitor my husband overnight, while they carried out essential EEG (electroencephalogram) testing over 24hrs. After waiting from 11:30 am for the promised recliner or cot to sleep on to arrive, only to be told at 11 pm it wasn't going to happen - although it was asked for by numerous nurses throughout the day and evening. I was given a blanket and a pillow and thinking that it was vital I stay, I slept on the floor. The cold hard floor. I suppose if I was 15 years younger and didn't have my own health concerns this would be almost bearable. Unfortunately, I couldn't do it and left in an emotional state after struggling to get comfortable for 4 hours. Seriously. In my opinion, this was a little past an oversight, and unfortunately for me, our pet dog has more bedding at night than I did. My husband was on his own, against doctor's orders. I am so upset.  

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 5 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 12/03/2019 at 12:29 PM
Published on Care Opinion at 12:38 PM


picture of Lesley Bennett

Dear B1 n B2,

I am deeply sorry about your experience at Royal Perth Hospital at what must have been a very distressing time for you. This is not the level of care that we strive to provide and we have very clearly failed in our duty to care for and support a family member at a vulnerable time. If you haven’t already done so, can I ask that you please contact our Consumer Engagement team on 9224 1637 so that we can discuss this incident with you in more detail. This valuable feedback will assist us to learn and improve our processes and systems to hopefully prevent this from re-occurring. Again, I am very sorry that we allowed this to happen to you.

Yours Sincerely

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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