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"Busselton Health Campus"

About: Busselton Health Campus / Emergency Department

(as the patient),

Last week I was taken to Busselton Health Campus with potentially life threatening blood clots in my lungs. I was in a state of panic as the pain was so sharp I could barely breathe.  

Thanks to the professional work of the ED staff, my situation (and pain) was quickly under control. I was treated with respect and dignity and felt confident I was in good hands.  It is important to note that the staff fed me information regarding what they were doing to me and what I could expect next, which is a huge relief to someone who is not from a medical background and doesn't understand 'the system'.
From my experience, the staff in both the ED and on the ward I was in for 2 nights are an asset to the hospital and should be commended on their everyday support, care and attitude toward patients. Please pass on my sincere gratitude to the staff and management of the BHC. 
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Responses

Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West 5 years ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West
Submitted on 12/03/2019 at 3:36 PM
Published on Care Opinion at 4:30 PM


Dear Glad we have them in our town

Thank you for taking the time to give feedback on your recent presentation to Busselton Health Campus.

The staff pride themselves on being empathic and ensure they include the patient in discussions about their health and plans of treatment for the best outcome of the patient.

I am so glad that you felt respected and confident in the care that you received.

I will pass on your feedback to the staff.

I do hope you are continuing to recover.

Yours Sincerely

Caroline Booker

Clinical Nurse Manager

Busselton Hospital Emergency Department

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