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Staff attitude

Posted By limayd78

"Staff attitude"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

Hi, recently I needed 3 sutures over my eyebrows and had to visit Sydney Emergency after 12 midnight.

We asked the lady at reception if this was the Emergency Unit.

She replied saying - Can't you read the board before entering? We thought we entered the wrong building and started to go when we realised she was being sarcastic. The nurse told us yes, it was indeed Emergency - please register at the reception. 

We felt the receptionist continued to stare rudely and asked me for Medicare or Driving License or Personal Insurance.

I handed her the Medicare and she shouted for DL and Personal Insurance!

I told her to talk politely or we will complain. She said - sure go ahead and complain!

I can't understand how the first point of contact in Emergency Unit can be, in our opinion, so inhumane.

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Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 5 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital

Submitted on 27/03/2019 at 3:22 PM
Published on Care Opinion at 5:40 PM

Dear limayd78

Thank you for your feedback, I apologise for the reception you received by the clerical staff member on duty at that time. We expect all of our staff to treat patients and carers with dignity and respect being courteous in all conversations. To allow me to further investigate your concerns and feedback to staff, I would appreciate if you could contact me on SESLHD-SSEHExecutiveServices SESLHD-SSEHExecutiveServices@health.nsw.gov.au

Again thank you for your feedback, it is very valuable in improving our patient experience.

Kind regards

Jennie

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