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Care Opinion

Closed Captions on all TV's in hospital waiting rooms

Posted By Garboo

"Closed Captions on all TV's in hospital waiting rooms"

About: St George Hospital

(as a carer),

While sitting in many and various waiting areas at St George Hospital, I noticed that none of the televisions provided for diversion while waiting have the Closed Captions turned on. Being deaf I am well aware that deafness is the invisible disability. So often, in various services, captions and words are not provided. The needs of the deaf are often overlooked. Even with excellent hearing aids it can be impossible to pick up the dialogue in the circumstances that apply in waiting rooms. To some this might seem like a minor detail, but is is expressive of how deafness is overlooked. Please turn on the Closed Captions, make a normal practice in all waiting rooms.  

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Responses

Response from Leisa Rathborne, General Manager, St George Hospital 5 years ago
We are preparing to make a change
Leisa Rathborne
General Manager,
St George Hospital

Submitted on 12/04/2019 at 11:06 AM
Published on Care Opinion at 11:21 AM

picture of Leisa Rathborne

Hi Garboo,

Thank you for taking the time to provide us with your feedback. You have raised an important point and I will look into your suggestion about Closed Captions for all televisions in waiting rooms.

Again, thanks for taking the time to provide us with your feedback as it is valuable in helping us to improve the service we provide.

Kind regards

Leisa

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Response from Leisa Rathborne, General Manager, St George Hospital 5 years ago
We have made a change
Leisa Rathborne
General Manager,
St George Hospital

Submitted on 23/04/2019 at 4:12 PM
Published on Care Opinion at 4:20 PM

picture of Leisa Rathborne

Hi Garboo,

I am very pleased to advise that as a result of your feedback, closed captions is now available on a large number of televisions located in public waiting areas.

Thanks again for taking the time to post your feedback, as you can see, it really does allow us to make important changes to the service we provide.

Kind regards

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