Recent surgery

(as a relative),

STORY HAS A RESPONSE

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About: Sale Hospital / Surgical Services/Ward

My husband recently had day surgery at Central Gippsland Health (CGH), Sale Hospital and had a great experience. Initially, we were informed to expect a waiting period of up to 90 days for his surgery to occur and were very surprised to hear so much sooner than expected that due to a cancellation his surgery could go ahead. The staff in Patient Services were extremely helpful in getting the right information to us quickly and were understanding and very patient with our questions. On the day of the surgery, the admission was made smooth with smiling staff and no waiting around. The day procedure staff were lovely to deal with and I definitely felt secure trusting my husband's welfare with them. I just wanted to take the time to express how thankful we are for the care and professionalism shown to us during this experience.

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Responses to this story

Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health

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Dear Happy after surgery,

My name is Mandy and I am the Director of Nursing for the Sale Hospital at Central Gippsland Health. I really appreciate you taking the time to provide your feedback. Thank you so much.

We do strive to make people’s experiences a seamless journey and one where both the patient and their loved ones feel supported, cared for and safe. I am so happy that this has been the case for you.

I will make sure that the various departments receive your feedback – particularly Patient Services, our Day Procedure Unit, and the Operating Rooms staff.

Again, thank you for sharing your story. I hope that your husband is recovering well.

Should you wish to discuss your story in more detail, I would be more than happy to talk with you. You can contact me on 5143 8512 or via email at mandy.pusmucans@cghs.com.au.

Kind regards

Mandy

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Response from Mauricio Yanez, Nurse Unit Manager, Theatre, Central Gippsland Health

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Dear Happy After Surgery,

My name is Mauricio Yanez and I am the Nurse Manager of the Operating Suite, which also encompasses Patient Services and the Day Procedure Unit.

We are appreciative of the feedback. Thank you.

We strive to achieve the needs of the community and provide excellent perioperative care. This starts with the team in Patient Services who work very hard to ensure the co-ordination of elective surgery from the time of receiving the referral from your surgeon, to the time you arrive for your surgery. This process is an integral part of enabling the operative journey to run smoothly.

Thank you again for your feedback which I will share with our Team.

Kind regards

Mauricio

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