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"Staff at Allity Aged Care Pemulwuy were very caring for my mother-in-law's last days."

About: Pemulwuy Aged Care

(as a service user),

My mother-in-law lived at home with her unmarried daughter for many years until January this year. Her health had been declining in the last year and by Christmas 2018 she was unable to walk and the family were unable to look after her at home.

We moved her to the Allity nursing home in Pemulwuy in early January 2019.

Mum was 94. She had a congestive heart failure and was a bit senile, although she was often quite aware. She had a happy disposition and was quite co-operative most of the time. Nevertheless, mum was continuing to decline steadily. She was unwilling to be in a nursing home and constantly wanted to go home. It was difficult to get her to eat properly, and this had also been a problem at home.

The staff at the home were very kind and compassionate. They showed genuine concern for her welfare. They were tolerant of the difficulties they faced with toileting and getting her to eat properly.

Sadly, mum died on 7th April.

Right until her death, the nursing home staff were kind to her.

Our family is genuinely grateful for the kindness shown to our mother in her final days.

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Responses

Response from Charlotte Milner, Operations Manager - NSW, Allity Aged Care 4 years ago
Charlotte Milner
Operations Manager - NSW,
Allity Aged Care
Submitted on 30/08/2019 at 12:26 PM
Published on Care Opinion at 1:46 PM


Dear Soninlaw,

Thank you so much for taking the time to tell us about your experience at Pemulwuy Aged Care. Every staff member at the home wishes to make every day the best it can be for each person that they have the privilege of looking after. It is a huge gift to get to know people at such a personal level and to be able to provide care and comfort in their last days and months. We do hope that you and your family have found peace at this time.

Kindest regards,

Charlotte

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