As a day surgery patient I was greeted at the Albany Health Campus surgery admission area, my details were discussed in an area that was not private and open for anybody to hear.
I was taken to the dressing area to change into a gown and then walked to the trolley area to await a vacancy on the trolley, I was sat on a dirty couch for an hour and a half to await a free trolley, I made it onto a trolley where I sat and was able to hear private and intimate details of the discussions between the medical staff and the patients. The nursing staff spoke quietly and professionally and I feel the medical staff spoke unnecessarily loudly, unless they have a hearing disability. One stated a patient's private information on several occasions to the various medical staff who came to see the patient, another staff member close by had similar discussions with their anesthetist and someone from their surgical team.
In my opinion the place is poorly designed and the current management of people through this space is poorly managed. I believe the medical staff need to be reminded that private information is called private for a reason.
I submitted feedback on the day with all of my contact details and the request for acknowledgement circled twice and underlined three times, here we are two months later and no response and no acknowledgement.
"Patient Experience"
About: Albany Health Campus Albany Health Campus Albany 6330
Posted by castorzj33 (as ),
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