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...there were so many problems in this ward

Posted By ENOUGH

"...there were so many problems in this ward"

About: Sutherland Hospital

(as a relative),

Absolutely disgusted - there were so many problems in this ward that I cannot begin to tell them all. The original surgical ward was great, however, since being moved down here my mum has received minimal care. This woman has had gastro and needed changing frequently over the past few days but has not even been given a shower for 2 DAYS.   Don't get old!  

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Responses

Response from Valerie Jovanovic, General Manager, General Manager's Unit, The Sutherland Hospital 4 years ago
Valerie Jovanovic
General Manager, General Manager's Unit,
The Sutherland Hospital

Submitted on 3/05/2019 at 11:03 AM
Published on Care Opinion at 11:09 AM

Dear Enough,

I am very sorry to hear your feedback regarding your mother's care.

We are committed to providing a high standard of care at The Sutherland Hospital. Feedback is so important in ensuring we can do this and allows us to review the care provided to individuals and understand what has happened and why. We then have an opportunity to implement preventative measures and make improvements when necessary.

Please reach out to us if you would like us to review your concerns in relation to your mother's management. Our Consumer Feedback Manager can be contacted via email at SESLHD-TSH-ConsumerFeedback@health.nsw.gov.au, or please don't hesitate to bring your concerns to the attention of the ward Nurse In Charge or Nurse Unit Manager.

Kind regards,

Valerie Jovanovic

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