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Felt safe and cared for at Bunbury Hospital and Royal Perth ...

Posted By All country

"Felt safe and cared for at Bunbury Hospital and Royal Perth Hospital."

About: Bunbury Hospital / Emergency Department Royal Perth Hospital / State Major Trauma Unit Ward 3G

(as the patient),

Earlier this year I fell from my bike and used by face to break my fall. Multiple fractures but no loss of consciousness.

The consultant Dr Martin at Bunbury Hospital was exceptional in his care. I was kept informed. I felt I could be part of the decision making and I felt safe. He clearly knew his stuff.

He arranged for my transfer to Royal Perth Hospital (RPH). 

I have no doubt that without this doctor's care - my outcome could have been very different. 

The Royal Flying Doctors Service (RFDS) got me to the Trauma Unit at Royal Perth Hospital (RPH).

Coming from the country, I was apprehensive about the experience. I need not have worried. From the ward clerk through to the doctors and nurses, social worker, cleaners etc - everyone who treated me made me feel safe and well cared for.

I felt safe (for the most part). I was kept informed. I was offered choices in my care.

I'm not rushing back but the care was good.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 4 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 3/05/2019 at 10:34 AM
Published on Care Opinion at 10:37 AM

picture of Lesley Bennett

Dear All country,

Thank you for taking the time to share your experience here. I’m sure it was a frightening time for you and I am very happy to hear that you had such a positive experience throughout your treatment and hospital transfers. I share your appreciation of the staff involved with your care across Bunbury and Royal Perth Hospitals and the Royal Flying Doctor’s Service. We are very fortunate to have the dedicated and caring staff that we do. I wish you a speedy recovery and will ensure your thanks and praise are passed to the Royal Perth Hospital Trauma Unit staff.

Kind regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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Response from Glen Matters, Operations Manager Bunbury Hospital, WACHS South West 4 years ago
Glen Matters
Operations Manager Bunbury Hospital,
WACHS South West

Submitted on 8/05/2019 at 12:22 PM
Published on Care Opinion at 12:27 PM

picture of Glen Matters

Dear All country,

Thank you for posting such a wonderful post on Patient Opinion and I would like to mirror Dr Martin's words of thanks. I have also passed on your thanks to our Emergency Department staff and it was great to see that you felt like you were part of the decision making and felt safe as these are both important aspects of great care. Likewise I hope you have made a speedy recovery.

Regards

Glen Matters

Operations Manager Bunbury Hospital

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