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Security in the mental health unit

Posted By Sherbet

"Security in the mental health unit"

About: Albany Health Campus / Mental Health Unit

(as a service user),

Security were called due to an incident with a difficult patient recently.

While they were waiting to carry out the duties they were called for, they stood outside the nurses station, in the ward near the lounge and acted out stories and incidents with patients previously. Things like fighting with patients, headbutting people and they were talking and behaving very loudly, and laughing as if they enjoy having control over unwell people. 

It was sickening and distressing to watch. I left before they got to manhandle the patient they were there for. 

I feel there was no need for that sort of disgusting behaviour in front of other patients who were already distressed by what was happening in the ward. 

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Responses

Response from Marie Young, Quality and Service Reform project officer, Albany Health Campus, WACHS Great Southern 4 years ago
Marie Young
Quality and Service Reform project officer, Albany Health Campus,
WACHS Great Southern

Submitted on 7/05/2019 at 2:57 PM
Published on Care Opinion at 3:00 PM

Dear Sherbet,

Can I say how disappointed I am to hear about your experience in the Mental Health area of our Hospital.

I would like to sincerely apologise for the behaviour you observed whilst waiting. Some situations in hospital can be a distressing and I am very sorry that our staff did not consider respect for patient’s wellbeing with their actions. I will investigate further and will certainly make all efforts to ensure that the behaviour is not repeated.

I am in complete agreement that all our staff should demonstrate respect and compassion for people in our care and for visitors in our open spaces. We would like to assure you that I will speak to our Security staff and contractors, in particular, about the importance of maintaining the confidence and respect for people at all times.

Thank you very much for sharing your story with us. In telling your story, you have given us many opportunities to listen and learn so that we can improve what we do.

Juan Clark

Operations Manager AHC.

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