"Living at the hospital with our newborn"

My baby was admitted to Perth Children’s Hospital with a serious medical issue. During our stay we realized that the hospital is just not set up for parents. 

The level of care was exceptional, both nurses and doctors  were fantastic and we have nothing but praise for them, but my wife, who must stay with our baby all the time, was not provided for. 

I feel that the day bed to sleep on and bedding was public hospital quality, and by that I mean uncomfortable... almost unacceptable. That was really all they provided for her. She was not provided with food or support, or even told about facilities or anything else she was entitled to (we had to ask about concession parking, WiFi, and why another patient was getting a $10 daily voucher and my wife wasn’t, as it turns out, my wife was supposed to get that too). She was expected to go to the cafes on another level and get her own food (we were there on a long weekend, so cafes close earlier and half weren’t even open), and when we asked what she should do with our baby while she was doing that, they replied, just tell us you're going and leave the door open so we can hear the baby cry. Not really what the mother of a newborn baby with an undiagnosed issue wants to hear, especially when she’s still healing from the birth of our baby, and has look after herself too. We feel that some of the nurses are so busy that we hardly see them as it is, so they were not reliable carers for our baby.