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"Well cared for despite broken equipment"

About: Sydney / Sydney Eye Hospital

(as the patient),

I felt very well cared for by the doctors and nursing staff and there was a lovely atmosphere on the particular ward, 2 East, where I was a patient, and am sure that would apply to the other wards in the hospital.

However, I did observe that that the nursing staff, in particular, had to cope with a degree of broken equipment.  Because the General Ward was full, for a short period of time I was placed in a room with four broken beds, and a non functioning light above the bed.  I needed to have an X-ray on a lower floor and the only wheelchair available was a very large one. There were three other normal size wheel chairs but they were all in need of repair. 

As I mentioned previously, the nursing staff were incredibly kind and always helpful but I felt that they were hindered somewhat by the lack of repair to some of the hospital equipment.

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Responses

Response from Jenny Wilson, Acting Director of Nursing & Support Services, Nursing Services, Sydney/Sydney Eye Hospital 4 years ago
We have made a change
Jenny Wilson
Acting Director of Nursing & Support Services, Nursing Services,
Sydney/Sydney Eye Hospital
Submitted on 13/06/2019 at 8:25 AM
Published on Care Opinion at 8:44 AM


Dear zuluxm34

Thank you for brining to my attention your concerns about broken equipment on 2 East. I will discussed this with the Nurse Unit Manager about appropriate storage and the ongoing plan for bed repairs. I am pleased to say the broken wheelchairs have been replaced by 2 new ones, which arrived today.

I appreciate your acknowledgement of the lovely atmosphere in the ward and the wonderful nursing staff.

Thanking again you for sharing your experience with us. We will share your kind words and appreciation with all the staff involved in your care.

Yours sincerely

Jenny

Acting Director of Nursing & Support Services

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