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"Dirty sprinkler above bed"

About: Royal Perth Hospital

(as the patient),

I was recently admitted to a surgical ward on the top floor of Royal Perth Hospital for surgery.

Laying in bed I noticed the sprinkler situated above my bed was covered in fluff and what looked like mould. The ceiling around it had loose foreign material, the close proximity of the air conditioner blew this material around. I felt this was very poor and complained to the staff who asked the Cleaning Manager to my bedside. They stated that nothing could be done to clean the sprinkler as it would cause it to sprinkle water. 

I had my operation and was sent home. I was home for only a few days when I became very ill and was sent back to Royal Perth Hospital (RPH) via Royal Flying Doctor Service (RFDS) where a diagnosis of Hospital Acquired Pneumonia was made. Another few days spent in hospital, thankfully this time all was clean.

I feel it will be months before I really get better and am left wondering if that sprinkler contributed to the pneumonia. There used to be an old adage ‘Hospitals should do the sick no harm’. 

Hoping this problem can please be addressed.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 4 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 20/06/2019 at 6:10 PM
Published on Care Opinion on 21/06/2019 at 9:22 AM


picture of Lesley Bennett

Dear violetwq47,

Please accept my sincerest apology for your recent experience at our hospital. This is not the level of service or comfort that we aim to provide to our patients. The hospital has an ongoing and carefully scheduled maintenance program which includes environmental audits to check the fire safety equipment, and it is our duty and intention to provide a clean and safe environment for our patients. However, it seems on this occasion that we have fallen short. Without more information it is difficult for me to comment further here. However so that we can conduct a proper review, can I ask that you please contact our Consumer Engagement Unit and speak with one of our team members on 9224 1637. Receiving your feedback through this formal channel will allow us to give this matter that proper attention that it deserves.

Again I am very sorry.

Yours sincerely

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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