"Fantastic Emergency Department and Hospital Care"

My spouse, had the flu for a week or more when we finally went to the Emergency Department (ED) at the hospital in Three Springs. After being assessed by Judy and the team, who both were able to put my spouse at ease despite a total aversion to anything medical, treatment was started and we took a quick road trip to Geraldton Regional Hospital (GRH) with St John Ambulance.

After arriving at GRH, my spouse quickly went into respiratory failure. As the Royal Flying Doctor Service was unable to come immediately and were constantly busy with emergencies, the GRH ED had to cope. The nurses and medical team set up an Intensive Care Unit bay to care for my spouse during the evening and overnight. The nursing was outstanding, particularly the evening Registered Nurse (RN), sorry I can't remember your name, and Adrian the RN on night shift, who was totally amazing, keeping my spouse and myself calm while administering complex care.

The medical team so capably lead by Dr Roy were expert, constantly there, while keeping in contact with the Respiratory Unit in Perth. The care was so good that by next morning the need to fly my spouse out had deescalated. The next five days in the High Dependency Unit were difficult for us, but was made easier by the fantastic medical and nursing staff who constantly cared for us. After finally getting to a normal ward, my spouse quickly improved.

All the time we both marvelled on the professionalism, care and good nature of all the staff and their understanding of how people like my spouse tick, with four very raucous people in the ward it made for quite an entertaining time. They were hilarious! Every one of the staff from nursing, TAFE trainees, and Patient Care Assistant's, all managed to get on board and go along with, at times, some questionable humour. We both would like to sincerely thank all the staff at GRH. You all made a huge difference in my spouse's recovery.