Due to Ambulatory Care being closed over the weekend - I received a scheduled appointment to arrive at the Emergency Department (ED) over the weekend. 2.00 pm on a Sunday and that’s the time that I arrived.
I spent an hour waiting at which point I went and inquired with the ED reception about how much longer I should expect to be waiting. Whilst the staff behind the glass partitions spoke amongst themselves about me - nobody spoke directly to me or answered my question. So again I approached a little closer, to overhear that the staff member who I registered my attendance with had somehow forgotten to mark/action my file as arrived. Again nobody spoke to me, simply about me.
I stood back and watched the receptionist scurry off with a handful of files, only to return several minutes later and ignore any eye contact with me or the provision of any response to my initial question.
Again I had to approach the reception desk and ask about the waiting time. To which I was finally met with eye contact and told, I feel, quite bluntly that the nursing staff would call me in shortly.
No apology, no explanation.
"Outpatient Treatment"
About: Karratha Health Campus / Emergency Department Karratha Health Campus Emergency Department Karratha 6714
Posted by golfke98 (as ),
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